Thompson San Antonio – Riverwalk, by Hyatt

Not worth the money

The pool was good, although the bar are was unattended which meant the wind was blowing all the materials around

Cons The rooms were clearly not cleaned regularly, although clean bedding/towels etc was put down the floors always seemed dirty/dusty. We had found evidence of previous occupiers drug use in the room initially also which meant requesting a room change

Beautiful hotel

Cons Food could be better

Loved everything except the cold shower

The hotel has so many great details added to the room like a face and eye masks for you to elevate your stay.

Cons The hot water wasn’t working in my room and I had to take a cold shower. I realized this late into the night when I showered and I didnt want to have to call the staff to come fix it as I just wanted to get into bed.

It’s great every time

Rooftop

Cons Need more scooters out front to bounce to the venues close by

Bueno

que es moderno

Cons ubicación

A Very Pleasant Stay

I had an outstanding experience at the Hyatt Thompson in San Antonio! From the moment I arrived until the time I checked out, every member of the staff went above and beyond to make me feel welcome. The entire team, especially Julie (front desk), Seth (valet) and Connie (car drop off service) was incredibly courteous, kind, and professional. Every interaction was met with genuine warmth, friendly smiles, and a willingness to help. It was clear that providing exceptional guest service is a priority, and their attention to detail truly made my stay memorable. It’s rare to encounter a hotel where every staff member consistently delivers such outstanding hospitality. Their positive attitudes and dedication created a relaxing and enjoyable experience that exceeded my expectations. I highly recommend the Hyatt Thompson to anyone visiting San Antonio. Thank you to the amazing staff for making my stay so comfortable—I look forward to returning!