Wyndham Grand Plaza Royale Hangzhou
Rooms vary wildly in quality and views.
Written by AI from guest reviews.
Praised forgreat location · friendly staff · comfortable rooms
Flagged forpoor room cleanliness · closed restaurant option
Excelente
La amabilidad del personal. Realmente excepcional. Buena ubicación, buenas instalaciones y habitaciones cómodas con buenas vistas y camas cómodas.
I have a good time 😃
The staff are very friendly, polite, and kind.
Cons Nothing
Fantastico
Habitaciones grandes, personal muy agradable , muy buen desayuno, muy bien situado. Muy contentos ! Lo recomiendo vivamente!!!
Avoid: Unhelpful Staff and Rooms in Desperate Need of Renovation
Terrible customer service and outdated facilities. The staff showed zero willingness to help guests. When I asked for directions to Starbucks, a staff member literally replied in English, 'I don't speak English,' and just brushed me off. They didn't even try to point the way or call someone who could speak English to help. Aside from the unacceptable service, the hotel itself is very old and desperately needs renovation. Very disappointing experience.
Incrível
Hotel enorme, lindo e muito confortável. Possui diversos restaurante e uma starbucks. Os quartos são enormes e muito confortáveis, com camas excelentes. A localização é maravilhosa perto do lago e da rua principal. Café-da-manhã maravilhoso.
Cons Eu achei os quartos com cheiro de cigarro. Troquei de quarto 3 vezes por causa do cheiro de cigarro e desisti porque percebi que todos são assim. Os chineses fumam em todos os lugares (apesar dos avisos de proibido fumar) e como o hotel tem muito carpete, acredito que já impegnou, então não teve jeito. Wifi lento, mas isso é em todos os lugares na china.
It’s a very old hotel but the not clean at all. It’s needs to be renovated.
Room size and view was good
Cons Carpet was not clean. Food was not good and not foreigners friendly.
