Wyndham Grand Plaza Royale Hangzhou

Avoid: Unhelpful Staff and Rooms in Desperate Need of Renovation

Terrible customer service and outdated facilities. The staff showed zero willingness to help guests. When I asked for directions to Starbucks, a staff member literally replied in English, 'I don't speak English,' and just brushed me off. They didn't even try to point the way or call someone who could speak English to help. Aside from the unacceptable service, the hotel itself is very old and desperately needs renovation. Very disappointing experience.

Incrível

Hotel enorme, lindo e muito confortável. Possui diversos restaurante e uma starbucks. Os quartos são enormes e muito confortáveis, com camas excelentes. A localização é maravilhosa perto do lago e da rua principal. Café-da-manhã maravilhoso.

Cons Eu achei os quartos com cheiro de cigarro. Troquei de quarto 3 vezes por causa do cheiro de cigarro e desisti porque percebi que todos são assim. Os chineses fumam em todos os lugares (apesar dos avisos de proibido fumar) e como o hotel tem muito carpete, acredito que já impegnou, então não teve jeito. Wifi lento, mas isso é em todos os lugares na china.

It’s a very old hotel but the not clean at all. It’s needs to be renovated.

Room size and view was good

Cons Carpet was not clean. Food was not good and not foreigners friendly.

房間,浴室,陽台超大又舒適,地點超便利,近武林夜市,到西湖畔及斷橋皆近,搭7號公交車可到靈隱寺,大推啊😆

Cons 房價再親民就很棒～

Bien

Bien

Cons Bien

Sehr gutes Frühstück, Lage super