Praised forexcellent service · quality food and beverage
Flagged forlocation not ideal for some guests · minor room issues
9Couple · MX · Oct 2026
Excelente opción para una buena estancia en esta bonita ciudad
Muy bien presentado y la atención del personal muy amable. Muy agardable el lugar, con excelente vista.
Cons Se tardan en servir el café, es lo primero que deben ofrecer y servir, según mis gustos.
8Couple · VE · Sep 2026
Buena
La ubicación era perfecta, alejada del escándalo y las fiestas que caracterizan la ciudad
Cons Se perdió la funda de mis zapatos en mi habitación y no la encontraron
8Solo · ES · Aug 2026
El personal y el desayuno
Cons Nada en especial
9Solo · MX · Aug 2026
El personal muy amable con disposición de ayudar. Todas sus instalaciones son limpias. La vista hacia la montaña desde la terraza de la alberca, es excepcional.
Cons Prácticamente nada.
10Solo · IE · Aug 2026
Great breakfast, view, pool & staff. A special mention to Diego who was fantastic with my nephews along with other staff too .
Cons Nothing
10Solo · US · Aug 2026
aside from the earthquake experience, I highly recommend the hotel wonderful staff, quiet very pleasing decor and just v
The physical property was very good. Lovely hotel, great accommodations, bed linens, etc. kitchenette well supplied very happy with the overall experience.
Cons unfortunately, we experienced an earthquake while we were there. The staff was wonderful in trying to calm everyone that was there. They brought out a cart with aromatic teas coffee, water to make us as comfortable as possible. A very big suggestion would be that there should be some written information on a card or indivisible location to inform guest in the event of an earthquake. What should be each individuals response if they are in the hotel room. We did not know how to evacuate or what to do how to protect ourselves. That is a very important issue to address with the staff. Each one we spoke to had a different opinion of what we should’ve done. Otherwise the staff was really incredibly wonderful and very accommodating. But they need to have information for the travelers to be well informed of a response to an earthquake