Belgrade, Serbia

Clean, modern rooms with comfortable beds and good wifi. Staff treats you well and the spa relaxes you. Food is solid, breakfast has fresh fruit and real eggs, though the buffet tastes average. Pool and gym come free.

Service is wildly inconsistent. One guest faced spider in bed, broken safe, sewerage smell in bathroom, ignored requests, and a non-functional sauna. Others loved the stylish design, good breakfast, and friendly staff. You'll get a clean, modern room with decent food, but don't expect reliable problem-solving when things go wrong.

Staff excel at service and go out of their way to help. The breakfast impresses everyone. Rooms are spacious with high ceilings but starting to show age, though comfort remains solid.