Shkupi, North Macedonia

The hotel sits right in the city center with spacious, comfortable rooms and excellent beds. Staff are consistently helpful and friendly. Breakfast is decent but could use more variety, and the room lighting runs dark.

Modern rooms with balconies and comfortable king beds deliver a pleasant stay. Staff quality varies wildly, from exceptionally attentive to shockingly unprofessional. Food cleanliness concerns and inconsistent service suggest booking with caution despite the five-star rating.

Rooms are spacious and clean with good views. Staff are friendly but the hotel has serious problems: parking gets cars towed without warning, payment systems reject cards, and management fails to honor refunds or special requests. Breakfast is included but average quality.