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Help Center/Reviews and the guarantee

How do I review my room?

Review from your trip, from the room's page, or from a hotel's invite. Photos make it count double.

Reviews on Roomza score one room, not the whole hotel, and they are what the next guest books on. Here is how to leave yours.

Three ways in

  • From your trip. After a stay booked on Roomza, My Roomza prompts you to score the room.
  • From the room's page. Stayed somewhere recently? Find the room on Roomza and use "I Stayed Here."
  • From an invite. Many hotels send a review invitation after checkout, or post a QR code in the room. Those links land you straight in the review flow.

What a great review includes

  • The basics: how the bed, noise, view, condition, and Wi-Fi actually were.
  • Photos. A real shot of the room, or its door plaque, is the strongest evidence a review can carry.
  • One insider tip: the thing you wish you had known before checking in.

Reviews are honest, both ways

Write what happened. Great rooms deserve the score, and rooms that let you down deserve that on the record too. For stays booked on Roomza, your review is also how the Love Your Room Guarantee works: see the guarantee.

Was this helpful?

Keep reading

  • What makes a review "verified"?Every verified review is tied to a real stay in that exact room. Hotels cannot edit or remove them.Reviews and the guarantee
  • What is the Love Your Room Guarantee?Every Roomza booking is backed: at least $25 from Roomza if the room lets you down, and advocacy for more.Reviews and the guarantee

Still stuck? A person is next.

Call 1-844-4-ROOMZA1-844-476-6692, around the clock.24/7Email support@roomza.comBest for anything with details worth writing down. We typically respond within 24 hours.Email

Run a hotel? Your docs live at the hotel help center.

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