Love your room, or Roomza makes it right. Every booking made on Roomza carries the Love Your Room Guarantee.
The promise
Love the room you get, or tell us why in your review. Roomza pays you at least $25, then we take it to the hotel ourselves and fight for more, up to the full value of your stay.
The $25 is guaranteed by Roomza and comes from Roomza, not the hotel. Anything above it is our advocacy with the hotel on your behalf, up to the full value of your stay, and we never promise the hotel's part as automatic.
How to claim it
There is no form. The review is the claim. Rate the room 2 or less out of 5 from the account that booked, during your stay or within 30 days after checkout.
Your review should simply be honest: say what the room did wrong. That review is the claim, our team is alerted by it, and someone at Roomza follows up with you directly. It is their actual job.
What it covers
Any stay booked on Roomza where the room let you down, including getting a different room than the exact room you asked for. See What if my room isn't what I booked?
The full terms live on the guarantee page and in our terms.
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