Roomza
Sign InSign Up Free
Help Center/Booking and paying

What do "total charged today" and "due at the hotel" mean?

One line is what Roomza charges now. The other is what the hotel itself collects at the desk.

Last updated August 15, 2026

Your checkout breaks the money into plain lines before you pay. Here is what each one means.

Total charged today

The room and, when the rate includes them, taxes and fees. This is the one amount charged at booking, and it is charged once.

Due at the hotel

Some hotels collect certain charges directly at the desk: resort fees, property fees, or local taxes the hotel must collect itself. Roomza never hides them. When they apply, they appear as their own line before you pay, so the real cost of the stay is on screen, not in the fine print.

No surprise math

If a line is not shown, it does not exist for your rate. And the total on the pay step is the total that is charged. See Who charges my card?

Was this helpful?

Keep reading

  • Who charges my card when I book?You pay once at checkout. Roomza charges your card, and the charge reads ROOMZA*. Refunds return the same way.Booking and paying
  • How does Roomza price a stay?Members get a lower price, checkout shows other sites' prices for the same room, and every tax and fee is on screen before you pay.Booking and paying

Still stuck? A person is next.

Call 1-844-4-ROOMZA1-844-476-6692, around the clock.24/7Email support@roomza.comBest for anything with details worth writing down. We typically respond within 24 hours.Email

Run a hotel? Your docs live at the hotel help center.

Popular cities

New YorkParisLondonDubaiLos AngelesSingaporeSeattleMiamiBarcelonaMumbai

Explore

DealsThe Roomza ReportConciergeUse Roomza in AI

Roomza

AboutTrust CharterFor hotelsData NetworkHotel login

Help

Help Center(844) 476-6692Your trips
© 2026 Roomza, Inc.TermsPrivacylegal@roomza.com