Addis Ababa, Ethiopia

Staff treat you like family and the airport shuttle works great, but rooms are dated with musty bathrooms. Back rooms get loud from the generator during power cuts, and construction blocks the front entrance as of late 2024.

Rooms are modern and clean but small. Staff consistently delivers excellent service and the Cascara Bar bartenders stand out. Food quality is high with both Ethiopian and continental options, though the location on Bole Road works better for business than families with kids.

Staff treat you like a VIP with genuine warmth and professionalism. The hotel sprawls across beautiful grounds with pools, sports courts, restaurants, and shops, making it feel like a peaceful retreat in the city. Higher floors offer stunning views of Addis.

Clean, comfortable rooms with city views, excellent spa and pool facilities, and attentive staff make this a solid choice. One receptionist was unhelpful and charged extra fees, so experiences vary by shift. Lifeguards enforce pool rules strictly, which bothers families with kids.

Rooms are clean and well-located near the airport, but hot water fails consistently and staff ignore complaints. Spa and restaurant service lack basic professionalism, with slow, inattentive staff and poor food quality. Skip this hotel.