Caracas, Venezuela

Rooms are modern, clean and spacious. The spa and gym are excellent. Service and location are good, but food costs too much and repeats across meals without variety.

Rooms smell like mold and dust, lack basic amenities like irons and kettles, and have spotty WiFi. Staff service is inconsistent—some guests praise friendliness while others report they won't bring water and ignore requests. Internet fails regularly throughout the hotel.

Rooms are spacious with comfortable beds and good city views, but electrical outlets near beds don't work and WiFi fails throughout. Staff overcharge for taxis, housekeeping skips basic cleaning, and the hotel nickel-and-dimes guests for water and amenities.

Rooms offer great views and modern amenities, but expect bathroom issues like broken massage showers and leaking bidets that leave floors wet. Staff speak little English and lack warmth. The pool closes early at 6 pm and hidden charges appear on room service bills.