Kigali, Rwanda

Staff here genuinely care and go out of their way to help. Breakfast is abundant and the restaurant serves good food. Rooms stay clean and the hotel sits in a great location with reliable security.

Staff deliver good service and handle problems professionally. Gym, spa, and pool amenities are modern and well-maintained. Housekeeping inconsistency and room service billing errors need fixing, and some guests noticed drainage smells in bathrooms.

Staff makes this hotel shine, with friendly people who remember your name and go extra steps. Rooms are comfortable with good amenities and breakfast. Parking is disorganized and slow, so arrive early or use alternatives.

Staff excel and make guests feel welcome. The breakfast buffet, restaurants, and spa impress consistently. The heated pool, central location, and clean comfortable rooms make this a solid choice for leisure or business trips in Kigali.

Spacious, spotless rooms with comfortable beds and strong hot showers make for solid sleep. Staff genuinely care and food tastes good, though kitchen waits happen. One guest faced serious billing issues with no resolution, so confirm charges before leaving.

Rooms are clean and comfortable with great city views. Staff are friendly and helpful. Breakfast and service consistently impress guests enough to make them want to stay longer.

Clean, comfortable rooms with reliable wifi work well for business travelers. The rooftop restaurant offers stunning city views and good food, though one guest reported a cockroach incident in the dining area. Staff are consistently helpful and hospitable.

Rooms are spacious and spotless with good town views. Staff are friendly and helpful, though reception doesn't always call you back and the lift frequently breaks down. One guest reported stolen clothing and poor incident handling, but most praise the food and hospitality.

Spacious, spotless rooms with quality beds and good amenities. Strong breakfast and pool. Staff quality varies wildly—some guests praise their pride and politeness, others complain about rude attitudes. Good airport location with reliable shuttle service.

Staff deliver excellent service and the restaurant serves good food, but breakfast lacks variety and cleanliness issues occasionally appear. Rooms are comfortable and spacious with nice views, though bathrooms need updating and housekeeping misses details sometimes.