Google's May 2026 announcement at GML extended UCP, Universal Cart, and Agent Payments Protocol into hotel booking. The OTAs already signed on. What it means for hotels that have spent twenty years buying visibility instead of building room-level data, and what the next 18 months actually require.
Hotel AI
AI assistants are quietly becoming the new front desk. Most hotels can't be reached by them, and vendors are starting to charge five figures to fix that. Here's the small, mostly-free piece of software you actually need, in plain English.
Industry News
U.S. hotels posted their first full-year RevPAR decline since 2020. That was the least interesting number on the page. What every owner, GM, and asset manager should read instead.
Hotel AI
A single-page document, sent by Roomza to your hotel a few days before a guest arrives, that turns the awkward check-in question into a prepared welcome
Hotel AI
We asked ChatGPT, Claude, Perplexity, and Gemini about the same boutique hotel. The four answers diverged in instructive ways, and the fixes are concrete
Hotel Robotics
A frank operator's field guide to hotel robot ROI in 2026, category by category, with a contrarian close on the automation that actually pays back
The Report
Field notes from inside the room. AI, robotics, data, and the future of hospitality.
