You booked a specific room, or a specific standard, and what you got is not it. Here is the play, in order.
At the desk
Say it right away: "My booking requested room 434." Your ask is written on the reservation, and desks fix most of these on the spot when a guest points at it. Early beats late; rooms free up at check-in time.
During the stay
If the desk cannot fix it, reach the concierge from any page or call 1-844-4-ROOMZA. Roomza can join the conversation with the hotel while you are still there, which is when leverage is highest. See How do I reach my hotel or get help?
After the stay: the review is the claim
For stays booked on Roomza, write your honest review and score the room as it deserved. The review is the claim. Rate the room 2 or less out of 5 from the account that booked, during your stay or within 30 days after checkout.
Then the Love Your Room Guarantee does its work: Love the room you get, or Roomza pays you at least $25 and goes after the rest. See the guarantee.
Your review also warns the next guest, which is how the whole system stays honest.
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