Astana, Kazakhstan

Staff accused a guest of minibar theft without proof, which he disputed. Rooms are large but outdated with poor furniture and old amenities. Cigarette smell permeates the property, pricing is high at $500/night, and guests say Sheraton offers better value nearby.

Rooms are clean and spacious with good condition throughout. Staff provides efficient, polite service and the bar serves fresh juices. Breakfast selection disappoints for a 4-star hotel, basic toiletries sometimes go missing, and early check-in requests get ignored.

Rooms are spacious but beds are hard and uncomfortable. Staff struggles with English and laundry service fails regularly. Air conditioning often breaks down, though the breakfast view is excellent and the pool works well.

Rooms are spacious with good views, but the hotel is aging and needs maintenance work. Staff are helpful and professional. Breakfast buffet is inconsistent and wifi often fails. Bathrooms show wear with poor fixtures. Good budget option in a central location if you don't mind dated facilities.

Rooms are large and clean but have bad beds, broken air conditioning, and outdated bathrooms. Staff quality varies wildly: some are genuinely helpful while others overcharge guests without showing prices. Skip the breakfast and expect to find a hotel that needs serious renovation.

Reviews wildly disagree on cleanliness and food safety. Rooms are spacious and modern with excellent facilities like pools and saunas, but one guest reported rats and another got sick from breakfast. Staff quality varies dramatically between stays.

Staff are helpful and breakfast is good. Rooms are outdated with sewage and bathroom smells that need fixing. Heating noise keeps some guests up at night.