Astana, Kazakhstan

Rooms are spacious and clean with comfortable beds and large windows offering good views. Staff excels at service and goes out of their way to help. Location near a mall makes it easy to get around the city.

Rooms are spotless and beautiful, but staff sometimes enter without knocking and enforce odd rules like no slippers at breakfast. Restaurant food is overpriced and tasteless. Service quality swings wildly depending on who helps you.

Staff accused a guest of minibar theft without proof, which he disputed. Rooms are large but outdated with poor furniture and old amenities. Cigarette smell permeates the property, pricing is high at $500/night, and guests say Sheraton offers better value nearby.

Staff members deliver exceptional service with genuine warmth and care. Guests praise comfortable rooms and a good location. The hotel excels at hospitality and making visitors feel welcome.

Spacious rooms stay spotless with excellent city views and comfortable beds. Staff treat you well and go out of their way to help. The hotel sits in the city center but feels quiet and peaceful, not chaotic like other fancy places nearby.

Rooms are clean and spacious with good condition throughout. Staff provides efficient, polite service and the bar serves fresh juices. Breakfast selection disappoints for a 4-star hotel, basic toiletries sometimes go missing, and early check-in requests get ignored.

Rooms are spacious and clean with decent AC and working appliances, though beds are uncomfortable and one guest got a burned-out pan. Staff are helpful and responsive. Location near the US Embassy offers good access to cafes and shops, but check your bill at checkout since reception tried overcharging one guest.

Rooms are spacious but beds are hard and uncomfortable. Staff struggles with English and laundry service fails regularly. Air conditioning often breaks down, though the breakfast view is excellent and the pool works well.

Rooms range from tiny and hot to spacious and clean, with inconsistent comfort. The central location near Nurzhol Boulevard works well. Staff and breakfast quality vary widely, and AC problems plague some stays.

Rooms are spacious with good views, but the hotel is aging and needs maintenance work. Staff are helpful and professional. Breakfast buffet is inconsistent and wifi often fails. Bathrooms show wear with poor fixtures. Good budget option in a central location if you don't mind dated facilities.

Rooms are large and clean but have bad beds, broken air conditioning, and outdated bathrooms. Staff quality varies wildly: some are genuinely helpful while others overcharge guests without showing prices. Skip the breakfast and expect to find a hotel that needs serious renovation.

Rooms are clean and spacious with comfortable beds and quiet hallways, though some guests report they run hot and bathrooms are small. Service quality swings wildly: breakfast and airport transfers impress, but room service delivery times and restaurant pricing disappoint. The hotel sits conveniently 15 minutes from the airport with little nearby entertainment.

Reviews wildly disagree on cleanliness and food safety. Rooms are spacious and modern with excellent facilities like pools and saunas, but one guest reported rats and another got sick from breakfast. Staff quality varies dramatically between stays.

The hotel is aging and feels dated, but rooms are clean with comfortable mattresses and premium bathrooms. Staff delivers exceptional service, especially at the front desk. Breakfast stands out as excellent, though the gym is old and crowded, and you need a taxi to reach most places due to poor location and heavy traffic.