Centro, Brazil

Staff excels and the Fitz restaurant delivers excellent food, but the hotel overcharges for basics like milk and skips five-star perks like welcome drinks or turndown service. Rooms are spacious and comfortable in a clean, well-maintained building, but the price doesn't match what you actually get.

Guests consistently praise the comfortable beds, beautiful rooms, and excellent breakfast buffet. Staff goes out of their way to help, the rooftop pool and spa facilities are solid, and the location near Teatro Amazonas puts restaurants and attractions within reach. The hotel costs more than alternatives but delivers on quality.

The hotel has clean, spacious rooms with comfortable beds and working AC, but noise travels badly so light sleepers will struggle. Staff are genuinely helpful and friendly, especially at reception. The central location puts you near restaurants and the theatre, though the surrounding area looks rundown.

Rooms are spacious with good beds and bathrooms, though cleanliness varies and the elevator often breaks. Location beats the rooms themselves, steps from the opera house and theaters. Breakfast impresses most guests, but staff struggles with room requests and the gym needs work.