Copacabana, Brazil

Staff goes out of their way to help and rooms are comfortable with stunning views of Copacabana Beach and mountains. Pool area stays calm and peaceful. One guest noticed a sewage smell from the bathroom drain and another experienced slow check-in and communication gaps around special requests.

Spacious ocean-view rooms have comfortable beds and beautiful balconies, though one guest found a wooden plank in theirs with no apology. Excellent staff and spa, amazing rooftop views, but elevators frequently break and the pool is small with limited seating. Food quality varies; one guest got seriously sick.

Rooms smell stale and dated with poor air conditioning controls and no soundproofing between units. Housekeeping cleans inconsistently and you'll hear neighbors' TVs and slamming doors all night. Staff are friendly but the property desperately needs renovation to match its five-star price tag.

Spacious rooms with great views overlook the beach or city. Staff goes out of their way to help you, and the breakfast buffet impresses everyone. The location sits right on Copacabana beach with easy access to restaurants and activities.

Rooms are dirty, worn, and poorly maintained with thin towels, loud AC, and street noise. The rooftop pool and helpful staff are decent, but expect old facilities and cleanliness issues. Location is good for getting around Rio.

The rooftop views and staff shine, but rooms vary wildly in size and quality. Breakfast disappoints for a 4-star hotel with poor coffee and limited options. Some guests sleep poorly due to noise and uncomfortable beds, while others find rooms clean and pleasant.

Great location and rooftop views make this hotel worth it, but expect slow check-in, outdated rooms, and inconsistent service. Staff quality varies wildly depending on who you encounter. The pool and Copacabana location are the real draws here.