Copacabana, Brazil

Staff goes out of their way to help and rooms are comfortable with stunning views of Copacabana Beach and mountains. Pool area stays calm and peaceful. One guest noticed a sewage smell from the bathroom drain and another experienced slow check-in and communication gaps around special requests.

Rooms smell stale and dated with poor air conditioning controls and no soundproofing between units. Housekeeping cleans inconsistently and you'll hear neighbors' TVs and slamming doors all night. Staff are friendly but the property desperately needs renovation to match its five-star price tag.

Spacious rooms with great views overlook the beach or city. Staff goes out of their way to help you, and the breakfast buffet impresses everyone. The location sits right on Copacabana beach with easy access to restaurants and activities.

Great location and rooftop views make this hotel worth it, but expect slow check-in, outdated rooms, and inconsistent service. Staff quality varies wildly depending on who you encounter. The pool and Copacabana location are the real draws here.