Florence, Italy

The rooms are beautiful and well-designed with excellent comfort and finishes. Service quality swings wildly depending on which staff member helps you—some genuinely excel while others feel robotic. Food is overpriced and underwhelming for a five-star hotel.

Spacious rooms with good beds and bathrooms sit steps from the Duomo in a quiet location. Staff go out of their way to help. Breakfast impresses. Minor issues: dated furniture, some bathroom mold, and occasional neighbor noise that fans can mask.

Spacious, clean rooms with city views come standard, especially on higher floors. Staff goes out of their way to help. The shuttle bus beats the inconvenient location outside the center, though the restaurant disappoints compared to nearby options.