Jardim Paulista, Brazil

Reviews swing wildly between praising spacious clean rooms and attacking dated decor, noise, and poor service. Staff performance varies drastically across guests. The spa disappoints for the price. Location is excellent.

Staff consistently goes above and beyond, and the restaurant and lobby impress. Rooms are small, occasionally dirty, and have thin walls that let noise through, though views are great. Cleanliness and housekeeping feel inconsistent for the price.

Rooms smell like kitchen grease, have flickering lights, stained carpets, and loud air conditioning that prevents sleep. Staff are friendly but the building itself is worn out and needs major renovation. Breakfast costs extra and isn't disclosed at check-in.