Memphis, TN

Good location near Beale Street and downtown attractions. Rooms are spacious with nice views, but the hotel needs renovation and staff sometimes fail to honor bookings or apologize for problems. You might get charged incorrectly for parking.

The hotel has pest infestations and charges fake smoking fees without evidence, forcing guests to fight for refunds. Staff show little urgency with complaints and front desk sometimes won't answer calls. Rooms feel outdated, thermostats don't cool enough, and pipes rattle loudly.