Chicago, IL

The rooms are comfortable with quality beds and amenities, but billing errors happen and staff sometimes mishandle situations. Valet lost at least one guest's car with no real compensation. Confirm spa pricing in writing before booking.

The hotel looks polished and feels quiet, with a nice bed and good views, but service consistently fails across dining and room requests. Expect inconsistencies in housekeeping details like missing linens and broken fixtures.

Great location and river views pull guests in, but rooms feel dated with weak shower pressure and thin walls that let noise through. Staff stays friendly and helpful despite small parking hassles and pricey water bottles.

Rooms are clean and spacious with good views if you're lucky with your location. Staff goes above and beyond to help you. Expect to pay a $30 destination fee and valet parking is your only option, which can mean long waits to get your car back.

Rooms are clean with comfortable beds and river views, but noise carries between units and bathrooms feel outdated. Staff friendliness varies widely, with some guests praising them and others reporting poor communication and unmet requests. The hotel feels overpriced for its actual condition.

Great views and location on Navy Pier, but the bed is uncomfortably firm and thin walls let you hear neighbors. Rooms are spacious and clean with modern finishes, though some guests experienced back pain from poor mattress quality.

Rooms are spacious and clean with good beds. The breakfast stands out as excellent and well-maintained. Location near the theatre district and Blue Line works great, but expect elevator waits, cluttered hallways with housekeeping carts, and steep parking fees.

Staff treats guests exceptionally well. Rooms are clean and quiet with good amenities. Governor Suite has only one bed despite large square footage, which frustrated one guest. Location on Michigan Avenue lets you walk everywhere.

The Drake has stunning views and spacious rooms, but cleanliness is a major problem. Recent guests found filthy bathrooms, peeling wallpaper, water damage, and poor maintenance throughout. Service quality varies wildly depending on staff and department.

Staff treats you well and the location near Magnificent Mile is excellent, but expect a small, basic room with minimal amenities and inconsistent cleanliness. Noise from the city and building sounds can disrupt sleep. You'll pay less than comparable hotels nearby.

Rooms are beautiful and well-maintained with good views, but some guests got small spaces that didn't match photos. Service is inconsistent: staff excel at restaurants and front desk, but fail at basic tasks like fixing broken fixtures, finding missing food orders, and handling complaints professionally. Location is quiet and convenient.

Rooms are spacious and clean with good views, but bathroom lighting needs work. Noise from other guests can be a problem, especially during events. Staff goes out of their way to help, and the location works well for attractions.

Staff treats you like family with genuine warmth and attentiveness. Rooms offer stunning city views, comfortable beds, and a state-of-the-art gym. The location puts you steps from Millennium Park and restaurants, though older TVs and valet service occasionally disappoint.

The location near the Magnificent Mile is solid, but the hotel has serious maintenance problems. Guests report bugs, stained sheets, broken air conditioning, and unreliable hot water. Some rooms are clean and comfortable with great views, while others are visibly filthy and musty.

Rooms are clean and comfortable with nice bathrooms, but housekeeping misses details like hair in showers. Staff quality varies wildly by shift - some are friendly and helpful, others unwelcoming and defensive. The pool and hot tub are well-maintained highlights.

Great location near attractions, but the hotel has serious problems. Rooms have broken thermostats and heating, pest issues, and missing amenities like blankets. Staff service is inconsistent, check-in is slow, and the pool is much smaller than advertised. The hidden $100 nightly deposit adds cost without warning.