Miami, FL

Rooms are spacious with comfortable beds, but cleanliness is inconsistent—one guest found black mold in the shower and uncleaned carpets. Front desk service varies wildly from excellent to unhelpful. Expect hidden fees and potential issues with housekeeping requests.

Rooms are tiny cruise-ship-sized spaces with comfortable beds and good soundproofing, but the hotel excels at location near downtown and the arena. Staff is friendly but stretched thin, housekeeping can't handle same-day requests, and wifi is weak. Pay the $20 for breakfast.

Rooms are spacious and clean with great views of Miami skyline or Biscayne Bay, though one guest found hair on the bed and shower. Staff delivers excellent service. Rooftop events create noise problems for some guests.

Rooms are spacious and clean but dated with thin windows that let highway noise in. Staff excels at service, especially valet and front desk. The downtown location makes getting around easy, though elevators sometimes malfunction and the gym is cramped.

Staff quality swings wildly here. Housekeeping excels and some front desk staff genuinely care, but service often feels rushed and mistakes happen regularly. Rooms stay clean, but expect basic frustrations like spotty hot water and no complimentary drinking water.

Rooms are spacious with bay views but dirty windows, worn carpeting, and broken amenities like toilets and AC. Staff ranges from helpful to dismissive. Heavy ongoing construction blocks the main entrance and creates confusion, while management ignores complaints. Skip it unless you find a steep discount.