Richmond, BC

Rooms are spacious, immaculate, and well-equipped with great bedding. The waterfront location delivers beautiful views and easy boardwalk access. Staff responds quickly to requests, though you'll pay extra for parking and the heating system needs adjustment to stay comfortable.

Rooms are spacious and clean with comfortable beds, but you pay extra for parking ($35), bottled water ($3), and breakfast ($34). Staff quality swings wildly depending on who you meet. WiFi is slow.

Rooms are clean and comfortable with good beds and nice views from higher floors. Staff genuinely helps guests, especially at check-in. The location near the airport works well, and the shuttle service is reliable.

Staff consistently go above and beyond with friendly, helpful service. Rooms are clean and quiet with good temperature control, but pillows lack support and toilet paper is thin. The shuttle driver once left a family boarding, though this appears isolated.

Rooms are spacious but housekeeping fails badly with dirty toilets, pet hair, and dust. Noise from the Skytrain bothers ground floor rooms. Staff quality varies wildly—some go above and beyond, others are unprofessional or dismissive. Skip this unless you need airport proximity.

Rooms are spacious and clean with comfortable beds, though freeway-facing ones get noisy from traffic and slamming doors. Staff quality varies wildly at check-in but front desk will make things right if you complain. The airport shuttle and early check-in are genuinely helpful for layovers.