Edmonton, AB

Rooms are smaller and less equipped than expected for a luxury hotel, with awkward bathroom layout and minimal storage. Staff go above and beyond and the hotel excels at service and amenities like the pool and bar. Breakfast is good but pricey.

Staff consistently exceed expectations and treat guests exceptionally well across all departments. The historic building feels luxurious and grand, rooms are clean and well-maintained, and the valet service works smoothly. Brunch and dining are excellent quality, though the dining room tables sit close together.

Spacious, quiet rooms with comfortable beds and spotless cleanliness make this hotel reliable for families. Staff go above and beyond to help guests, the pool and breakfast impress kids, and the West Edmonton Mall location saves you driving time.

Rooms vary widely in size and condition. Some guests found them spacious and clean, others complained they felt small and dated with uncomfortable pillows. Staff are consistently friendly, breakfast is good, and the on-site dinner theater is a plus, but value depends on price paid.

Rooms are clean and comfortable with great bathrooms. Staff goes hard to help you, especially during emergencies. Breakfast is solid but they clear it aggressively before the posted end time. Expect noisy hallways at night since the hotel doesn't manage guest noise well.

Rooms are spacious, modern, and quiet with good amenities. Staff responds quickly to problems and handles events well. Wifi is slow at 5mbps, and the hotel struggles with dietary accommodations and special requests during conferences.

Rooms are clean and comfortable with good beds, though dust accumulates in corners and staff can be loud at night. Free breakfast and parking are solid perks, but breakfast quality varies and the pool has strong chlorine. Staff are friendly and helpful overall.

Rooms are spacious with good beds and pillows, but the hotel needs updates. The old furnace system creates loud noise that disrupts sleep. Cleanliness is inconsistent—expect some dirty linens and slow housekeeping. Door locks don't work properly on family rooms, creating safety issues.

Rooms are spacious and clean with comfortable beds, though bathroom lighting disappoints some guests. Front desk service varies wildly from exceptional to overwhelmed, and cleanliness standards slip occasionally with missing amenities and lingering smoke smell. The breakfast buffet shuts down early despite posted times.

Beds are comfortable and rooms are spacious, but the hotel feels dated with cleanliness issues like visible mold and odors. Staff are inconsistent, and the property doesn't deliver the premium experience you'd expect from a 4-star Marriott property.

Rooms are clean and modest with decent amenities, but the sprawling layout means some guests get stuck in far corners with heavy luggage. Staff quality varies wildly, from genuinely helpful to rude and unwelcoming. Good value for the price and location near Kingsway Mall.

Staff treats you well and the restaurant is solid, but the hotel itself needs work. Rooms have maintenance issues like scratched doors, broken fixtures, and stained carpets. Noise from younger guests can disrupt sleep, and amenities like the pool and hot tub frequently go down for maintenance.

Staff go above and beyond with friendly service. Rooms are aging and need updates, with uncomfortable flat pillows and occasional cleanliness issues including a bed bug report. The hot tub runs lukewarm and food quality varies from decent to overcooked.

The hotel has charm and good staff, but the beds are hard with noticeable springs that ruin sleep. Rooms feel dated though they're clean. Food quality is excellent.

Staff shine here, especially at breakfast. Rooms are spacious with decent amenities like pool and hot tub, though sofa beds may not be level. One guest couldn't check in due to undisclosed payment restrictions, so confirm payment methods before booking.

Rooms are spacious with comfortable beds and good amenities, but cleanliness varies wildly from spotless to stained sheets and dirty dishes. Staff friendliness is hit or miss depending on who works your shift. Bathroom glass doors offer poor privacy with lights on.

Rooms are clean, modern, and comfortable with rooftop views. Staff service is inconsistent: some servers and staff deliver excellent attention, while others ignore guests or act bothered. Casino operations have serious problems with rule inconsistencies and unclear policies.

Rooms are spacious with full kitchens, comfortable beds, and blackout blinds that keep them quiet and dark. Staff are genuinely friendly and helpful. Breakfast is excellent with lots of hot and cold options, though one guest wanted improvements there.