Edmonton, AB

Rooms are smaller and less equipped than expected for a luxury hotel, with awkward bathroom layout and minimal storage. Staff go above and beyond and the hotel excels at service and amenities like the pool and bar. Breakfast is good but pricey.

Staff goes above and beyond at every turn, from valet to housekeeping. Rooms feel luxurious and stay immaculate. The historic building impresses on arrival, though brunch tables sit close together.

Spacious, quiet rooms with comfortable beds and spotless cleanliness make this hotel reliable for families. Staff go above and beyond to help guests, the pool and breakfast impress kids, and the West Edmonton Mall location saves you driving time.

Rooms vary wildly - some guests praise spacious, quiet, accessible rooms while others find theirs cramped and dated with uncomfortable pillows. Staff delivers genuine warmth with free upgrades and prompt service. The included breakfast buffet impresses most guests, though coffee service and fruit freshness disappoint some.

Rooms are clean and comfortable with great bathrooms. Staff goes hard to help you, especially during emergencies. Breakfast is solid but they clear it aggressively before the posted end time. Expect noisy hallways at night since the hotel doesn't manage guest noise well.

Rooms are spacious, modern, and quiet with good amenities. Staff responds quickly to problems and handles events well. Wifi is slow at 5mbps, and the hotel struggles with dietary accommodations and special requests during conferences.

Rooms are clean and comfortable with good beds, though dust accumulates in corners and staff can be loud at night. Free breakfast and parking are solid perks, but breakfast quality varies and the pool has strong chlorine. Staff are friendly and helpful overall.

Rooms are spacious and mostly clean with excellent pillows and good appliances, but expect an aging building with a loud furnace that disrupts sleep and interior doors that lack proper locks, creating safety issues for families.

The bed is comfortable and rooms are spacious, but the property feels dated with maintenance issues like moldy showers and broken outlets. Staff seem disengaged, cleanliness is inconsistent, and the lobby has a strong artificial scent that bothers some guests. Parking costs $27.

Rooms are spacious and clean with comfortable beds, though bathroom lighting disappoints some guests. Front desk service varies wildly from exceptional to overwhelmed, and cleanliness standards slip occasionally with missing amenities and lingering smoke smell. The breakfast buffet shuts down early despite posted times.

Spacious, clean rooms with comfortable beds and good breakfast, but cleanliness standards slip badly sometimes with dirty sheets and cups. Staff quality varies wildly from friendly to hostile. Bathrooms have privacy issues with frosted glass doors.

Rooms are clean and modest with decent amenities, but the sprawling layout means some guests get stuck in far corners with heavy luggage. Staff quality varies wildly, from genuinely helpful to rude and unwelcoming. Good value for the price and location near Kingsway Mall.

Staff treats you well and the restaurant is solid, but the hotel itself needs work. Rooms have maintenance issues like scratched doors, broken fixtures, and stained carpets. Noise from younger guests can disrupt sleep, and amenities like the pool and hot tub frequently go down for maintenance.

Staff go above and beyond with friendly service. Rooms are aging and need updates, with uncomfortable flat pillows and occasional cleanliness issues including a bed bug report. The hot tub runs lukewarm and food quality varies from decent to overcooked.

Staff excel at breakfast service and go out of their way to help. Rooms are spacious with good amenities like pools and hot tubs, but furniture like sofa beds can have defects. Check your payment methods before arrival since this location doesn't accept tap payments at check-in.

The hotel has charm and good staff, but the beds are hard with noticeable springs that ruin sleep. Rooms feel dated though they're clean. Food quality is excellent.

Rooms are clean, modern, and comfortable with rooftop views. Staff service is inconsistent: some servers and staff deliver excellent attention, while others ignore guests or act bothered. Casino operations have serious problems with rule inconsistencies and unclear policies.

Rooms are spacious with full kitchens, comfortable beds, and blackout blinds that keep them quiet and dark. Staff are genuinely friendly and helpful. Breakfast is excellent with lots of hot and cold options, though one guest wanted improvements there.