Santo Domingo, Dominican Republic

Staff at this hotel consistently deliver excellent service, especially in the restaurant and breakfast areas. Rooms are clean and upscale with nice ocean views. Check-in can be slow if your reservation has issues, but staff handle problems kindly.

Rooms are new and clean but noise travels easily through connecting doors and from events, so light sleepers struggle. Staff throughout the hotel goes out of their way to help guests. The rooftop bar closes too early to be useful.

A guest favorite — top-rated rooms across 3,719+ guest reviews.

Breakfast and dining staff excel with attentive service, but rooms have serious problems. Guests report broken ice machines, weak air conditioning, dirty faucet water, and possible bed bugs or mosquitoes causing health issues. Ocean views are nice, but book carefully and request a room inspection before settling in.

Rooms are large and clean but the building is old with maintenance problems like broken nightstands and flooded showers. Staff ignore reported issues. Management appears dismissive about lost items and overly invasive about room entry. Checkout is disorganized.

Staff treat you well and breakfast impresses most guests. Showers flood the bathroom floor because the design is broken. Expect traffic noise from the busy neighborhood outside.

Excellent service and stunning views make this hotel shine, but noisy pool areas and sealed windows frustrate some guests. Rooms are spacious and immaculate with great bathrooms and amenities.

Guests praise the historic colonial building, excellent staff, and perfect old town location. Rooms are spacious with good AC and water views. Be aware the old building smells musty, can have plumbing issues, and occasional noise from events, but staff fixes problems quickly.

Rooms are comfortable and spacious with great views. Staff consistently goes above and beyond with genuine hospitality. The spa, pool, dining, and overall facilities are well-maintained and excellent.

Staff excels and makes stays special, but the hotel itself is aging and needs work. Rooms are old, pool areas lack cleanliness, and food quality is inconsistent. Airport taxis cost $30-60 and the pool has strict, poorly explained rules.

Staff and restaurant are solid, but rooms have real problems: noise carries badly, water leaks from ceilings, and the hotel charges for two nights if you arrive before 6 a.m. AC works well and showers are strong, but sleep quality suffers from noise.

Rooms are basic and small but comfortable enough for sleeping. The real strength is the included breakfast with fresh fruit and excellent coffee, plus the ideal colonial zone location puts you steps from restaurants and attractions. One guest reported theft from an unsecured room, so lock your valuables.

Great location in the colonial district but rooms have serious problems: dirty carpets that smell, broken appliances, roaches, hair on beds and bathrooms, and showers that don't work right. Staff can be rude or pleasant depending on who you get. Breakfast repeats daily.

Staff treats guests well and keeps the hotel clean. The rooftop bar overlooks the river and old town. Rooms have comfortable beds and strong AC, but hot water fails sometimes and lighting could be better. Location in the historic zone puts everything within walking distance.

The hotel has a good location on the Malecón, decent pool and restaurant, and friendly staff. However, overbooking happens frequently and they handle it poorly with no solutions offered. Rooms vary in quality and you might get assigned a handicapped room without notice.