Tumon, GU

Good front desk staff and excellent spa make guests happy, but rooms have real problems: AC barely works, hot water is unreliable, and some guests spotted roaches. You pay premium prices for a nice location and beach access, but other Guam hotels offer better value.

Rooms are loud and average, AC runs constantly, and housekeeping skips service. Staff ignore high-status guests and breakfast promises go unfulfilled. Location near the beach and shops is the only reliable plus.

The waterpark is the main draw and staff are friendly, but rooms are outdated with weak AC, uncomfortable beds, and maintenance issues. Check-in can take two hours due to understaffing. Skip this if you want a comfortable 4-star experience.

Staff excel at hospitality and go above and beyond for guests. Rooms vary in condition with older furniture and occasional maintenance issues, though many offer good views and space. AC can be unreliable.

Rooms are clean and spacious with great ocean views and working AC, though the building shows its age from 1974. Staff treat you well and the infinity pool and Tumon location are excellent. Keep your balcony door closed to manage humidity.

Clean rooms with good views, excellent staff who genuinely help guests, and a standout spa with skilled therapists. The beach is a short walk away and the location puts restaurants nearby.

Rooms are outdated, musty, and poorly cleaned with worn furniture and stained fixtures. Staff are genuinely friendly but hotel policies frustrate guests, like requiring walks to distant water stations. Beach access and breakfast are decent but not worth the $200+ nightly rate.