Tumon, GU

Good front desk staff and excellent spa make guests happy, but rooms have real problems: AC barely works, hot water is unreliable, and some guests spotted roaches. You pay premium prices for a nice location and beach access, but other Guam hotels offer better value.

Rooms are loud and average, AC runs constantly, and housekeeping skips service. Staff ignore high-status guests and breakfast promises go unfulfilled. Location near the beach and shops is the only reliable plus.

Rooms are spacious but dated with weak AC, uncomfortable bedsheets, and worn bathrooms. Wi-Fi and minifridges don't work reliably. The waterpark is the main draw for families. Expect long check-in waits and slow service during busy times.

Staff excel at hospitality and go above and beyond for guests. Rooms vary in condition with older furniture and occasional maintenance issues, though many offer good views and space. AC can be unreliable.

Rooms are comfortable with ocean views, but cleanliness varies and bathrooms have awkward layouts. The property has great pools and dining, though noise from partying can disrupt sleep. Staff is friendly, but you need a car to explore beyond the resort.

Rooms are clean and spacious with great ocean views and working AC, though the building shows its age from 1974. Staff treat you well and the infinity pool and Tumon location are excellent. Keep your balcony door closed to manage humidity.

Clean rooms with good views, excellent staff who genuinely help guests, and a standout spa with skilled therapists. The beach is a short walk away and the location puts restaurants nearby.

Rooms smell like mold and feel outdated with dirty carpets and stained furniture. Housekeeping cleans poorly and towels go missing. Staff are friendly but policies frustrate guests, like forcing walks downstairs for water and keeping the gym closed until 8 AM.