West Midlands, United Kingdom

Rooms are small and dated, lacking air conditioning and sometimes missing advertised amenities like fridges and premium wifi. Staff are helpful at breakfast but reception service is inconsistent. Noise from Sunday refuse collection affects lower floors. Good value overall if you book a high floor.

Rooms smell bad, have broken toilets and showers, poor heating, worn mattresses, and no outlets near beds. Noise from traffic and streets keeps guests awake. Staff ignore complaints and check-in staff are incompetent. Location near city center is the only advantage.