Edinburgh, United Kingdom

Staff consistently go out of their way to help, though one reviewer found the greeting cold. Rooms are spacious with nice touches like yoga mats and coffee machines, but one guest spotted stains on carpet and walls. The spa runs cold despite claims of heating, and the location near Castle and Rose Street beats the inconsistent cleanliness and service quality.

Rooms vary wildly: some guests find them comfortable and well-decorated, others complain about worn furniture, small bathrooms, and noise from elevators and fans in the rear extension. Breakfast impresses consistently, but service fumbles on room service, reservations, and follow-ups. Location is excellent and walkable.

Staff excel at service and go out of their way to help. Rooms are spacious with castle views and classic decor. The pool area feels basic for a luxury hotel with cheap plastic chairs and unclear windows, but the restaurant, bar, and overall building are beautiful.

Rooms are cramped with privacy issues from glass bathroom walls and thin soundproofing. Basic rooms feel unsuitable for couples, and cleanliness varies with dust and stains reported. Staff help but better value exists nearby at larger competitors.

Rooms are spacious, bright, and quiet despite the central location near the train station. Beds are huge and comfortable, housekeeping refreshes daily, and staff consistently go above and beyond with personal touches. The Grand Cafe serves excellent food in a beautiful setting, and the hotel is walking distance to major attractions.

Rooms are dated and poorly maintained with cleanliness issues including mold and hair. One lift often breaks down causing long waits. Staff quality varies wildly, from rude and dismissive to genuinely helpful. Beds are comfortable but windows leak cold air and rooms stay freezing.

Rooms are comfortable with good beds and modern furniture, though bathrooms are compact and sometimes have awkward layouts with separated toilets. Staff is helpful and attentive. Location is central but parking fills up quickly, forcing use of nearby paid lots.

The location on Royal Mile puts you steps from attractions and Waverley Station. Staff are genuinely friendly and helpful. Rooms are small but quiet and comfortable with good beds, though older rooms need updates and premium rooms lack bedside outlets.

Spacious clean rooms with big beds and huge bathrooms. Staff go out of their way to help. Prime location on Royal Mile means you walk to everything, though lifts are slow. Breakfast is excellent with attentive service.

Rooms are tiny with beds wedged against walls, stained carpets, mold in bathrooms, and frosted glass shower walls that don't block views. Wifi doesn't work, breakfast is poor and understaffed, and housekeeping fails to clean during stays. Location near Royal Mile and station is excellent but cleanliness and maintenance issues make this place unreliable.