Windhoek, NA

The restaurant staff consistently delivers excellent service with standout cocktails and desserts. Reviewers praise the warm, attentive servers by name and highly recommend the dining experience. Reviews don't describe the actual rooms.

Rooms are clean, comfortable, and well equipped with excellent views. Noise carries in central courtyard rooms after 10 p.m. from restaurant guests. Staff excels at service, and the property offers multiple restaurants, a gym, and spa access.

Rooms are clean and spacious with strong AC and Wi-Fi, though some guests report an unpleasant smell. Staff quality varies wildly—some go out of their way to help, others ignore maintenance requests. Parking costs N$100, breakfast has an extra fee, and the location is safe with nearby restaurants and shops.

Rooms are huge with thoughtful design, private plunge pools, and great wildlife views from balconies. Staff treats you warmly and goes out of their way to help. The restaurant is excellent, though service occasionally lags for the high prices charged.

Staff are genuinely helpful and breakfast is good, but rooms are inconsistent. Some guests got clean, spacious rooms with working AC; others hit mold problems, broken AC, and mismatched bookings. Check your room immediately upon arrival and request a switch if something's wrong.

The beds are hard and uncomfortable. Hot water and internet don't work reliably. Staff training is inconsistent—reception staff are helpful but most others are unfriendly and some guests felt judged based on age and skin color. Food quality is good.

Beds are excellent and the gym, pool, and spa are solid. Staff quality varies wildly; some are genuinely warm and helpful while others seem disengaged. One long-term guest warns the hotel charges premium prices but delivers inconsistent service, poor breakfast quality, and subpar management compared to the cheaper Mercure next door.

Rooms are spacious but cleanliness is hit or miss, with some guests finding dirty carpets and stains while others report well-maintained spaces. Breakfast, staff service, and the central location consistently impress guests. The rooftop sky bar offers good city views.

Heinitzburg offers beautiful gardens, good wine, and solid dining, but rooms have mosquito problems and bathroom mold issues. Staff quality varies wildly between visits. The pool area needs maintenance attention.

Rooms are spacious and comfortable with good amenities like private patios. The resort sits far from town but close to the airport, making it convenient for quick stays. Food quality varies, with decent breakfasts but inconsistent dinner entries. Staff service excels, though the large golf course layout means breakfast seating fills up fast.