Adelaide, Australia

Spacious, clean, modern rooms with comfortable beds and marble finishes. Staff go above and beyond, handling problems quickly and gracefully. The central location puts you near trams and shops, and the pool and gym are solid extras.

The Mayfair has a great location and spacious rooms with good views, but cleanliness is inconsistent. Multiple guests found dirty pillows, hair on items, and debris under beds. Staff respond quickly to problems but the hotel's maintenance standards don't match its five-star price tag.

Staff excel at customer service, especially during difficult situations. However, rooms can have serious cleanliness issues like stains on towels, carpets, and furniture, plus flickering lights and odd smells. Management doesn't respond well to complaints.

Rooms are spacious with good city views, but cleanliness varies wildly. Staff friendliness stands out, but housekeeping misses requests and the property feels dated for the premium price. You'll get decent value if standards align, but some guests find it overpriced for what you actually receive.