Almaty, Kazakhstan

Rooms are small, outdated, and basics like temperature control don't work reliably, but housekeeping keeps them spotless. Staff shine in the lounge and at reception but skip bag handling and elite perks. Breakfast is excellent and the central location beats noisier competitors.

Rooms are clean and well-designed with local art. Staff quality varies wildly - some go above and beyond while others lack experience. One guest found a used razor in the shower, so housekeeping has issues.

Rooms vary wildly: some guests found them spacious and clean, while others reported dirty carpets with stains, mold, and broken appliances. Staff quality also swings dramatically depending on who you encounter. The hotel's common areas and food are genuinely good, but rooms need serious maintenance investment.

Rooms are clean and spacious with mountain views, but soundproofing is poor so expect street noise. WiFi and AC work badly. Staff is friendly and helpful, but housekeeping skips cleaning unless you complain. The pool and spa are good, though the high price doesn't match the actual quality.

Rooms are spacious and clean with mountain views from the east side, but bathrooms have poor drainage and water pools up on the floor. Lighting and power outlets are badly placed. Staff are helpful and the breakfast is good, though the 30-year-old building shows its age outside renovated areas.

The hotel sits in a central location with good breakfast and friendly staff. Rooms vary widely: standard rooms have tiny bathrooms with no clothing space, while deluxe rooms are spacious with excellent bathrooms. AC sometimes breaks down and staff response is inconsistent.

Rooms are clean and comfortable with good views, but soundproofing is poor and maintenance issues pop up. Staff service varies wildly from helpful to unwelcoming. The location near Atakent Mall is excellent and breakfast is decent, though items run out.

Skip this hotel. Staff ignores requests, moves guests without warning, and the restaurant enforces arbitrary dress codes. Rooms smell like smoke despite being non-smoking, drains clog, and service is slow and rude. One guest had a good stay, but most report disrespect and poor value.

Beautiful sprawling resort with excellent service and amenities, but expect small classic rooms, broken doors, poor airport assistance, expensive breakfasts, no pool access after checkout, and a 40-minute drive from the city. Mountain view rooms with big balconies justify the stay for relaxation seekers.

Rooms offer great mountain views and get cleaned daily, but expect noise from ongoing construction work. Staff service varies widely, and communication in English is inconsistent. Location near attractions and cable car makes it convenient despite these issues.

Rooms are old, poorly soundproofed, and lack basic outlets for charging devices. Staff rudely pressure guests over payment and fail to follow through on promises. Breakfast and mountain views are the only bright spots.

Staff here goes out of their way to help. Breakfast is excellent with many options. Rooms stay clean daily but carpets look worn. The location sits 2 km from the city center near Forum Mall, so you'll need transport or be ready to walk.

The hotel has poor maintenance, thin walls that let noise through, and staff who ignore problems. Rooms are old with broken AC and amenities that don't work. Security is weak and management charges guests unfairly for pre-existing damage. Only the location and occasional mountain views redeem it.

Rooms are spacious and clean with good beds and mountain views, but heating doesn't cool down in winter and the shower leaks with mold visible. Breakfast quality varies wildly, housekeeping provides few towels, and the location feels isolated despite being near a mall you need a car to reach.