Astana, Kazakhstan

Rooms are spotless and beautiful, but staff sometimes enter without knocking and enforce odd rules like no slippers at breakfast. Restaurant food is overpriced and tasteless. Service quality swings wildly depending on who helps you.

Staff accused a guest of minibar theft without proof, which he disputed. Rooms are large but outdated with poor furniture and old amenities. Cigarette smell permeates the property, pricing is high at $500/night, and guests say Sheraton offers better value nearby.

Staff members deliver exceptional service with genuine warmth and care. Guests praise comfortable rooms and a good location. The hotel excels at hospitality and making visitors feel welcome.

Rooms are spacious but beds are hard and uncomfortable. Staff struggles with English and laundry service fails regularly. Air conditioning often breaks down, though the breakfast view is excellent and the pool works well.

Rooms range from tiny and hot to spacious and clean, with inconsistent comfort. The central location near Nurzhol Boulevard works well. Staff and breakfast quality vary widely, and AC problems plague some stays.

Rooms are spacious with good views, but the hotel is aging and needs maintenance work. Staff are helpful and professional. Breakfast buffet is inconsistent and wifi often fails. Bathrooms show wear with poor fixtures. Good budget option in a central location if you don't mind dated facilities.

Reviews wildly disagree on cleanliness and food safety. Rooms are spacious and modern with excellent facilities like pools and saunas, but one guest reported rats and another got sick from breakfast. Staff quality varies dramatically between stays.