Cape Town, South Africa

Rooms are spacious, clean, and modern with comfortable beds and good views. The location near V&A Waterfront gives you easy access to restaurants, shops, and Robben Island ferry. Staff consistently go above and beyond, especially the concierge team who solve problems and help plan your days.

The hotel just reopened after renovation and has serious teething problems: showers flood and malfunction, fire alarms trigger constantly at night, and staff forget orders for 30 minutes. Breakfast and spa treatments impress, but you're paying top price for an unfinished operation.

Rooms are clean with comfortable beds and good towels. Staff remember guests and go out of their way to help, especially at breakfast where omelets are excellent. The hotel shuttle runs daily and the pool area is relaxing.

Beds are comfy and rooms clean, but hot water fails consistently across floors and you'll need to fiddle with shower knobs. Staff quality swings wildly: travel counter helps, restaurant staff act rude, and management makes check-in hassles worse. Location near V&A Waterfront works well, though prices run high.