Cape Town, South Africa

Rooms are clean and spacious with good comfort. Staff deliver warm, helpful service and go out of their way for guests. One guest had a negative interaction with security, but most praise the central location, excellent breakfast, and overall hospitality.

Spacious, beautifully designed rooms with Table Mountain views feel like a home away from home. Staff go above and beyond with requests, though one guest felt they missed promised daily coffee refills. The spa, pool, and paddleboards all impressed visitors.

Rooms are spacious, clean, and modern with comfortable beds and good views. The location near V&A Waterfront gives you easy access to restaurants, shops, and Robben Island ferry. Staff consistently go above and beyond, especially the concierge team who solve problems and help plan your days.

Rooms are spacious, spotless and quiet with good showers and plenty of storage. Staff genuinely remember guests and treat them like family. Location sits central near shops and the waterfront with easy parking and fast wifi.

Location and views are stunning. Rooms vary wildly: some guests praise luxury and size, others report dirty carpets, broken plugs, and uncomfortable beds. Management is inconsistent—excellent food and beverage service clashes with poor reception and housekeeping standards.

Staff here goes hard and makes the stay special, but the hotel needs renovation work. Rooms are clean and spacious with good Table Mountain views, though some guests hit AC problems. Breakfast is solid, the pool and spa feel cramped, and the lounge disappoints.

The hotel just reopened after renovation and has serious teething problems: showers flood and malfunction, fire alarms trigger constantly at night, and staff forget orders for 30 minutes. Breakfast and spa treatments impress, but you're paying top price for an unfinished operation.

Rooms in rooftop trailers offer a quirky concept, but noise from events is a real problem. The rooftop bar closes for parties, which defeats the main draw. Breakfast quality varies wildly, with some guests praising it and others receiving raw or incorrect food.

Rooms are spacious and comfortable, but breakfast service is inconsistent with dirty tables and wrong orders. Housekeeping rarely replenishes items. Staff handling of theft was unprofessional and the hotel offered no apology.

Rooms are clean with comfortable beds and good towels. Staff remember guests and go out of their way to help, especially at breakfast where omelets are excellent. The hotel shuttle runs daily and the pool area is relaxing.

Rooms are clean with Table Mountain views, and staff genuinely care about service. The breakfast and restaurant food are excellent. The Woodstock location feels authentic and safe, though it's a distance from the waterfront. Avoid booking top-floor rooms if construction is happening.

Beds are comfy and rooms clean, but hot water fails consistently across floors and you'll need to fiddle with shower knobs. Staff quality swings wildly: travel counter helps, restaurant staff act rude, and management makes check-in hassles worse. Location near V&A Waterfront works well, though prices run high.

Rooms are clean but quirky with dated decor, comfortable beds, and reliable water bottles on day one only. The lift system is painfully slow and the shower temperature swings wildly between freezing and scalding. Service quality swings wildly too—some staff go out of their way to help, others refuse basic requests like drinking water.

Rooms are spacious and clean with comfortable beds, but management handles problems poorly and refuses refunds. Staff quality varies wildly. The pool stays closed, no daily coffee or water service, and they demand security deposits with slow refunds.

Rooms have cleanliness issues, cockroaches, blood stains, and poor housekeeping. Food quality is consistently bad with cold meals, tough sausages, and bony curry. Staff rush you to pay during meals and handle billing poorly.