Johannesburg, South Africa

Spacious modern rooms with comfortable beds and good views. Staff delivers exceptional service across all areas. Spa, restaurants, and gym rank among the best hotel amenities, though the hot tub runs too hot and the outdoor pool stays cold for young kids.

Spacious, spotless rooms with comfortable beds and modern design. Staff genuinely remember details and go out of their way to help. The location in Melrose Arch feels safe with good restaurants and shops nearby.

Rooms are spacious and well-designed with sweeping views of Johannesburg. Food and drinks at Flames restaurant are excellent, and most staff deliver world-class service. Service quality swings wildly though, with some front desk staff treating non-hotel guests poorly.

Staff deliver exceptional service with genuine warmth and attention to detail. The hotel upgrades rooms and sits in a convenient location near Rosebank mall. Reviews focus heavily on servers rather than room quality or comfort.

The hotel appears closed since COVID with unclear current status. Recent reviews praise comfortable rooms and friendly staff, though breakfast options get repetitive after two days. Airport transfers are available at reasonable rates.

Rooms are clean and comfortable with good theme park access and included entry. Staff quality varies dramatically—some staff members are warm and helpful while front desk reception has received serious complaints about poor service and discriminatory treatment. Breakfast and dinner quality impressed guests.

Staff here go hard to make you happy. Nelson, Dony, Lindo, and the team remember what you like and deliver real hospitality. Food quality and service stand out as genuine strengths.

Staff consistently go the extra mile and food impresses most guests. Rooms are clean and comfortable, though carpets smell bad and some have cracked shower tiles. Elevators break often, breakfast variety disappoints some, and parking is tight.

Rooms are spacious and beds are comfortable, but maintenance is poor with broken windows, faulty fixtures, and dirty bathrooms. The pool sits green and algae-covered. Staff are friendly but the hotel overall feels neglected and the surrounding area feels unsafe at night.

Rooms are spacious, clean, and well-designed. Staff excel at hospitality and attention to detail, though some waiters seem overwhelmed. The spa stands out as exceptional, and guests consistently feel welcomed and safe throughout their stay.