Durban, South Africa

Staff treats guests well and the food impresses, especially if you have dietary needs. The sea views and comfortable beds are nice. The breakfast area gets cramped and chaotic during busy times, and WiFi breaks down.

Ocean views and beachfront location are genuinely great. Rooms are mostly clean and comfortable, but plumbing problems happen and staff don't always prepare them properly. Service quality swings wildly: sometimes exceptional, sometimes completely indifferent, and breakfast policies frustrate guests with rigid rules.

Rooms are clean and comfortable with good ocean views, but pictures often don't match reality so confirm your room type before arrival. Staff are friendly but inconsistent with service details. The buffet dinner disappoints with cold food and slow refills, though breakfast is better.

Staff are friendly and responsive, but rooms have real problems: roaches, urine smell from furniture, shallow sinks, and broken key cards. Food quality is inconsistent and flies appear in dining areas. Book for the music and bar, not the meals or room cleanliness.

Rooms are clean and comfortable with good views, but check your booking carefully as guests got wrong room types. Some units have noisy air conditioning that disrupts sleep. Staff are friendly and food is decent, though you'll find cockroaches and limited vegetarian options.

Beachfront location with great views and solid service. Breakfast impresses and staff are genuinely helpful. Rooms stay clean but older carpets smell and check-in moves slow.

Rooms are spacious and clean but lack soundproofing, so expect noise from neighbors. Staff are genuinely friendly and helpful. Food is good with large portions, though breakfast gets crowded and slow service happens.

Rooms are spacious and clean with good showers and pools. Staff are friendly and attentive. The buffet breakfast impresses guests. Some rooms lack microwaves and fridges, and minor issues like malfunctioning TVs and slow bill service occasionally happen.

Rooms are clean and spacious with good views. Staff are consistently friendly and responsive across all departments. AC runs warm, breakfast offers limited pastries, and the central location puts you near beaches, shops, and transport.

Rooms are clean and comfortable with good showers and air conditioning, though one guest reported stained linens and bodily fluid traces. Staff friendliness varies wildly. The hotel sits near shops but noise from upper floors bothers some guests early in the morning.

Rooms are dirty with stained carpets, bedsheets, and toilets. AC switches off at midnight in summer heat. Windows haven't been cleaned in years so views are blocked. The hotel is falling apart from lack of maintenance across all areas.

Rooms are clean and spacious with working locks, though some have broken furniture and kitchenettes vary. Staff are friendly and helpful. Security is tight but the parking area feels unsafe at night, and noise from events can disturb guests.

Durban Spa has good location and friendly staff, but rooms are small, outdated, and plagued by cockroaches and maintenance issues. Bathrooms smell bad and jacuzzis are dirty. You pay premium prices for poor conditions.

Rooms are spacious with good ocean views, but the building feels dated and bathrooms need work. Staff delivers exceptional service and breakfast is solid. Parking and cleaning timing are problems, and there's no pool.

Rooms are clean, well-equipped with decent TV, AC, and fridge. Staff are helpful and friendly. Some guests report maintenance issues like broken remotes and TVs that reception couldn't fix.

Rooms are spacious with stunning harbour views, but maintenance is inconsistent. Expect broken appliances, missing toiletries, faulty lighting, and cleanliness issues like grease and mold. Staff responsiveness varies widely depending on when you visit.