Cartagena de Indias, Colombia

Room cleanliness is a major problem. One guest found hair, stains, and filthy surfaces that staff failed to clean twice. Noise issues plague the hotel with loud neighbors and early morning events. Some guests praise the pools and breakfast, but quality is inconsistent and the 5-star rating doesn't match the reality.

Bright, spacious, clean rooms with beach access and strong breakfast. Staff ranges from excellent to lukewarm. Watch out for hidden minibar charges and high room service markups. Location feels isolated from local activity.