Cali, Colombia

Staff are friendly and helpful, but the restaurant serves overpriced, mediocre food that you should skip. Breakfast service gets chaotic and the executive lounge disappoints with minimal offerings.

Rooms are clean and comfortable. Breakfast impresses with huge spreads and fresh items. Avoid the front desk if you're foreign, watch your bill closely, and skip the mediocre spa and restaurant food. The beauty salon excels.

Spacious, modern rooms with great breakfast and pool, but management fails badly. Reception staff move slowly, key cards break constantly, and staff call your room repeatedly without thinking. Security is loose with guest belongings and room issues like broken blinds and missing fixtures don't get fixed.

Spacious suites have separate bedrooms and living areas with comfortable beds and quiet rooms. Staff respond fast to requests and greet guests by name. The included breakfast offers good variety for different diets, and amenities like the jacuzzi and steam room work well. The neighborhood requires caution at night.

Staff treat you well and the location near malls works fine. But rooms are dirty with stains and holes, key card systems break down regularly, hot water fails often, and basic maintenance is ignored. You'll face stairs instead of elevators and facilities that feel neglected for a 5-star hotel.

Staff excels with attentive service and three on-site restaurants. One guest reported a room intrusion and poor handling of complaints by management. Location near shopping and amenities works well. Reviews say little about room comfort or cleanliness.

Staff and breakfast shine, but the hotel has serious problems. Mold appears in bathrooms and rooms, AC smells moldy, and maintenance is poor. Pools only work Tuesday to Sunday, 10am-6pm, and the gym is across the street.

Rooms are clean and comfortable with great views, but AC often fails and thin walls let street noise in. The rooftop bar impresses, yet restaurant service is slow and disorganized. Staff quality varies wildly.