Cali, Colombia

Staff are friendly and helpful, but the restaurant serves overpriced, mediocre food that you should skip. Breakfast service gets chaotic and the executive lounge disappoints with minimal offerings.

Rooms are clean and comfortable. Breakfast impresses with huge spreads and fresh items. Avoid the front desk if you're foreign, watch your bill closely, and skip the mediocre spa and restaurant food. The beauty salon excels.

Spacious modern rooms with great breakfast and pool, but expect slow reception, malfunctioning key cards, and poor management responsiveness. Staff disturb guests at odd hours. Security concerns exist with theft from rooms and items going missing.

Spacious suites have separate bedrooms and living areas with comfortable beds and quiet rooms. Staff respond fast to requests and greet guests by name. The included breakfast offers good variety for different diets, and amenities like the jacuzzi and steam room work well. The neighborhood requires caution at night.

Staff treats you well and the location near malls is convenient, but rooms are dirty with broken fixtures, inconsistent hot water, stained carpets, and deteriorating floors. Key card system frequently fails, forcing you to wait for escorts or climb stairs.

Staff excels with attentive service and three on-site restaurants. One guest reported a room intrusion and poor handling of complaints by management. Location near shopping and amenities works well. Reviews say little about room comfort or cleanliness.

Breakfast and staff are reliable strengths, but rooms have mold and deterioration issues. The gym is across the street, pools only open Tuesday to Sunday 10am-6pm, and housekeeping sometimes forgets towels. Location near shopping is convenient.

Rooms are clean and comfortable with great views, but AC breaks down, thin doors and windows let in street noise and early sunlight, and staff service ranges from attentive to completely incompetent.