Cartagena de Indias, Colombia

The rooms are spacious and comfortable with good beds. Staff quality varies wildly - some employees deliver great service while others ignore lines and create billing confusion at breakfast. The food and dining staff are consistently praised.

Clean rooms with good size and powerful AC that dries the air. Pool overlooks the beach but gets shaded afternoons. Staff goes above and beyond with personalized service and attention to detail.

Spacious rooms with stunning views and powerful showers keep guests happy. Staff go above and beyond with attentive service. Beds run firm, and the hotel charges upfront and has strict gift card policies.

Staff quality swings wildly between exceptional and dismissive depending on who helps you. Beach location and views impress. Rooms need renovation but some guests overlook dated design if service is good.

OSH Hotel has great pools, good food, and helpful staff in a perfect Getsemani location, but basic rooms are tiny with poor soundproofing and gaps under doors. Check your final bill carefully because they've overcharged guests at checkout. The jacuzzi and some repairs took multiple attempts to fix.

The location in old town Cartagena is excellent for walking to restaurants and bars, but expect noise from nearby nightlife until early morning. Rooms are small and basic. Staff is consistently helpful and friendly. The rooftop pool offers good views.

Staff treats you well and go out of their way to fix problems. Rooms are spacious but dated with mold smells and outdated furnishings. Some rooms have sealed windows with no views, and hot water issues occur. The rooftop pool and location near restaurants are decent, but the building itself needs renovation.

Staff treat you well and the beach location works, but rooms are often dirty with poor AC and uncomfortable beds. Food is bland and sometimes makes guests sick. Management creates hassles at check-in and check-out. You'll find better value elsewhere in Cartagena.

Rooms are small with inconsistent ocean views despite what photos show. Staff quality varies wildly from professional to miserable. The hotel has aging fixtures, Wi-Fi issues, and overcharges for minibar items. Location near tours and shops is good, but service and upkeep don't match the premium price.

This hotel has serious cleanliness and noise problems. Guests report dirty bathrooms, mysterious stains, fecal matter evidence, and loud neighbors at 3am with no staff response. Some recent visitors found it clean, but multiple long-term guests say it has declined badly and doesn't deserve its 5-star rating.

Rooms are small, smell like humidity and sewage, and have roach infestations. The hotel is run down and not worth the price. Staff is friendly and the restaurant is decent, but the property needs major renovations. Book elsewhere in Cartagena.

Rooms are old, AC breaks down frequently, and bathrooms have stains and plumbing problems. Check-in takes hours due to poor staffing. The beach location and seafood buffet are the only redeeming qualities.

Rooms are small and clean but have maintenance problems: flickering lights, peeling laminate flooring, broken bathroom tiles, and shower doors that leak. Musty smells linger in halls and rooms. Staff are friendly and breakfast is good, but the hotel cuts off breakfast service early even for guests with it included.

Rooms are clean with good views, but some have plumbing issues and poor locks. The beach location near restaurants and shops is excellent. Food variety disappoints vegetarians, pool service moves slowly, and renovations currently close the rooftop area.

Spotless rooms with excellent breakfasts and rooftop views keep most guests happy. Staff goes out of their way to help, though cafe service moves slowly. One guest reported the hotel enforces strict rules about guests in rooms and won't accommodate requests outside their policies.

Spacious, clean rooms with great beach access and good food, but minibar charges surprise guests and staff friendliness varies. Some say service is outstanding, others say staff needs training. Location sits away from walkable areas.

Rooms are dated with poor AC, thin windows that leak noise, and rusty water from faucets, but staff are friendly and the animal sanctuary grounds are a real highlight. Expect 3-star conditions at 5-star prices. WiFi is unreliable.