Cartagena de Indias, Colombia

The rooms are spacious and comfortable with good beds. Staff quality varies wildly - some employees deliver great service while others ignore lines and create billing confusion at breakfast. The food and dining staff are consistently praised.

Clean rooms with good size and powerful AC that dries the air. Pool overlooks the beach but gets shaded afternoons. Staff goes above and beyond with personalized service and attention to detail.

Spacious rooms with stunning views and excellent air conditioning make this hotel shine, though beds run very firm. Staff genuinely excel at service, breakfast impresses, and the multiple pools offer real variety. Book expecting upfront payment and clarify gift card terms before arrival.

Staff quality swings wildly. Some guests praise exceptional service and beach views, while one guest found most staff unfriendly and the building dated. The hotel sits on the beach in a good location but needs renovation.

The hotel has excellent pools, good food, and responsive staff in a great location. Basic rooms are cramped with thin doors that let hallway noise through. Watch your bill at checkout and expect construction noise during the day.

The location in old town Cartagena is excellent for walking to restaurants and bars, but expect noise from nearby nightlife until early morning. Rooms are small and basic. Staff is consistently helpful and friendly. The rooftop pool offers good views.

Rooms are dated and tired with loud AC units. The hotel oversells premium packages and doesn't deliver ocean views as promised. Staff handles problems well when they show up, but facilities like the rooftop bar sit closed and renovations aren't disclosed upfront.

Staff treats you well and go out of their way to fix problems. Rooms are spacious but dated with mold smells and outdated furnishings. Some rooms have sealed windows with no views, and hot water issues occur. The rooftop pool and location near restaurants are decent, but the building itself needs renovation.

Staff treat you well and the beach location works, but rooms are often dirty with poor AC and uncomfortable beds. Food is bland and sometimes makes guests sick. Management creates hassles at check-in and check-out. You'll find better value elsewhere in Cartagena.

Room cleanliness is a major problem. One guest found hair, stains, and filthy surfaces that staff failed to clean twice. Noise issues plague the hotel with loud neighbors and early morning events. Some guests praise the pools and breakfast, but quality is inconsistent and the 5-star rating doesn't match the reality.

Rooms are small, smell like humidity and sewage, and have roach infestations. The hotel is run down and decaying. Staff are helpful and the restaurant is decent, but the property doesn't match the 4-star price tag.

Rooms are old with broken AC, leaky fridges, and dirty bathrooms. Check-in takes hours, staff are unhelpful, and the front desk is chaotic. The beach location and buffet food are the only redeeming features.

Rooms are small and clean but have maintenance problems: flickering lights, peeling laminate flooring, broken bathroom tiles, and shower doors that leak. Musty smells linger in halls and rooms. Staff are friendly and breakfast is good, but the hotel cuts off breakfast service early even for guests with it included.

Rooms are clean with good views, but some have plumbing issues and poor locks. The beach location near restaurants and shops is excellent. Food variety disappoints vegetarians, pool service moves slowly, and renovations currently close the rooftop area.

Spotless rooms with excellent breakfasts and rooftop views keep most guests happy. Staff goes out of their way to help, though cafe service moves slowly. One guest reported the hotel enforces strict rules about guests in rooms and won't accommodate requests outside their policies.

Bright, spacious, clean rooms with beach access and strong breakfast. Staff ranges from excellent to lukewarm. Watch out for hidden minibar charges and high room service markups. Location feels isolated from local activity.

Rooms are dated with poor AC, thin windows that let noise in, and rusty water from faucets, though mattresses are comfortable. Staff are friendly but sometimes slow. The wildlife sanctuary and beach access are highlights, but you're paying five-star prices for a three-star property.