Bogotá, Colombia

Rooms are comfortable with city and mountain views, though AC vents need cleaning for air quality. The executive lounge stands out with excellent food. Staff ranges from exceptional to unhelpful during disruptions like flight cancellations. Breakfast sometimes arrives cold.

The bed and breakfast are exceptional, but housekeeping fails badly. Expect a stunning room one day, then dirty windows, stained linens, and broken fixtures the next. Front desk service varies wildly from warm and helpful to evasive and indifferent.

You get spacious, clean rooms with excellent beds and bathrooms. Staff go out of their way to help you, breakfast impresses daily, and the location works well for medical visits or business but requires transport to tourist areas. Pricing feels fair for what you get.

Staff deliver exceptional service and attention to detail. Rooms are spacious, clean, and comfortable with good beds. It's smaller than typical Four Seasons resorts with basic amenities, so expect a boutique hotel rather than a full resort experience.

Staff goes above and beyond for special occasions and daily service. Spacious, luxurious suites with comfortable beds and good soundproofing despite the busy road location. One guest reported a serious security issue with valet parking that went unresolved by management.