Cartagena de Indias, Colombia

Clean rooms with good size and powerful AC that dries the air. Pool overlooks the beach but gets shaded afternoons. Staff goes above and beyond with personalized service and attention to detail.

Spacious rooms with stunning views and excellent air conditioning make this hotel shine, though beds run very firm. Staff genuinely excel at service, breakfast impresses, and the multiple pools offer real variety. Book expecting upfront payment and clarify gift card terms before arrival.

The location in old town Cartagena is excellent for walking to restaurants and bars, but expect noise from nearby nightlife until early morning. Rooms are small and basic. Staff is consistently helpful and friendly. The rooftop pool offers good views.

Staff treats you well and go out of their way to fix problems. Rooms are spacious but dated with mold smells and outdated furnishings. Some rooms have sealed windows with no views, and hot water issues occur. The rooftop pool and location near restaurants are decent, but the building itself needs renovation.

Room cleanliness is a major problem. One guest found hair, stains, and filthy surfaces that staff failed to clean twice. Noise issues plague the hotel with loud neighbors and early morning events. Some guests praise the pools and breakfast, but quality is inconsistent and the 5-star rating doesn't match the reality.

Rooms are small, smell like humidity and sewage, and have roach infestations. The hotel is run down and decaying. Staff are helpful and the restaurant is decent, but the property doesn't match the 4-star price tag.

Rooms are small and clean but have maintenance problems: flickering lights, peeling laminate flooring, broken bathroom tiles, and shower doors that leak. Musty smells linger in halls and rooms. Staff are friendly and breakfast is good, but the hotel cuts off breakfast service early even for guests with it included.

Rooms are clean with good views, but some have plumbing issues and poor locks. The beach location near restaurants and shops is excellent. Food variety disappoints vegetarians, pool service moves slowly, and renovations currently close the rooftop area.

Bright, spacious, clean rooms with beach access and strong breakfast. Staff ranges from excellent to lukewarm. Watch out for hidden minibar charges and high room service markups. Location feels isolated from local activity.