Cheng Du Shi, China

Staff remember your name and bend over backwards to help. Rooms are spacious, spotless, and comfortable with quality toiletries. The buffet breakfast offers good variety and views, though the location sits outside main tourist areas near a shopping mall.

The spacious apartment-style rooms come with kitchens, washers, and good light control, and staff clean them daily. The location is central with easy metro access, and the team goes out of their way to help guests with early check-ins and upgrades. The hotel balances luxury comfort with genuine hospitality, though the dinner restaurant is overpriced.

Rooms are spacious, clean, and modern with good views. The breakfast buffet and staff service are excellent. Smoking in common areas bothers non-smokers, and the hotel sits 40 minutes from the city center.

Spacious, quiet, clean rooms with comfortable beds make you sleep well. Staff go way out of their way to help, even with language barriers. Stick to the excellent Chinese breakfast buffet and avoid room service steak, and skip exploring outside the peaceful park area unless you take their free panda shuttle.

Rooms are old with dirty carpets and furniture, some smell like cigarettes despite non-smoking designations. Views of the city and river are excellent. Staff service varies wildly: most are helpful and warm, but management can be unresponsive to complaints.

Rooms are spacious and clean with huge bathrooms, comfortable beds, and quality amenities. Breakfast impresses with variety and the 17th-floor lounge offers good views. Smoking smell and door noise leak into corridors, and some staff seem distant despite generally polite service.

Big clean rooms with comfortable beds and nice bathrooms, though some fixtures don't work well and decor feels dated. Staff at front desk are helpful but restaurant staff don't speak English. Good value for the price, one metro stop from the city center.

Staff delivers excellent service and English is strong. Rooms vary wildly—some guests report mold, leaks, and bathroom problems while others praise spotless suites. Location near shopping and dining is convenient, but the hotel has declined over recent years.

Most guests love the spacious rooms, helpful staff, and excellent breakfast buffet. One guest got a small, smelly room with a broken air conditioner that cycles loudly. Location near the mall works well.

Rooms are spacious and clean with high-tech bathrooms and good views. The central location works well. However, the air conditioning system is broken and unresponsive, leaving rooms uncomfortably hot. Wifi is painfully slow and costs extra. Staff offer fans instead of fixes.

Rooms are dated with filthy carpets and peeling wallpaper that look nothing like pictures. Cigarette smoke permeates even non-smoking rooms. Location is central and staff can be helpful, but maintenance issues like broken AC and safety hazards make this a poor choice for a 4-star hotel.