Edinburgh, United Kingdom

Staff consistently go out of their way to help, though one reviewer found the greeting cold. Rooms are spacious with nice touches like yoga mats and coffee machines, but one guest spotted stains on carpet and walls. The spa runs cold despite claims of heating, and the location near Castle and Rose Street beats the inconsistent cleanliness and service quality.

Rooms vary wildly: some guests find them comfortable and well-decorated, others complain about worn furniture, small bathrooms, and noise from elevators and fans in the rear extension. Breakfast impresses consistently, but service fumbles on room service, reservations, and follow-ups. Location is excellent and walkable.