Hamburg, Germany

Beautiful converted factory building with spacious, stylish rooms that guests praise for cleanliness and design. Staff is friendly but sometimes inconsistent with problem-solving. Parking is difficult, breakfast costs extra at EUR 52, and the sauna rental is expensive with a two-hour minimum.

The rooms are spacious with good beds and nice views. Staff delivers exceptional service with genuine attention to guests. Amenities include a spa, sauna, and heritage bar, though wifi and EV charging are slow.

The cramped rooms have poor layouts, thin doors that let in hallway noise, and uncomfortable small pillows. Street-facing rooms get traffic noise. Staff are friendly and helpful, but breakfast is repetitive and overpriced, and climate control doesn't work well when temperatures drop.

Rooms are clean and comfortable with good beds but very small and lacking basic amenities like water bottles, coffee makers, or minifridges. Staff is friendly and helpful. The area feels industrial with few nearby restaurants, though public transport is close.

Rooms are clean but small with poor soundproofing. Self-service check-in takes effort. Staff quality varies wildly, from unhelpful to exceptionally kind. Great location near transit and city center.

Rooms are clean and modern with good comfort, but noise from neighboring guests is a real problem and reception doesn't handle complaints well. Breakfast offers plenty of options and the rooftop bar is solid, though the main restaurant often closes. Staff at reception are helpful and friendly.