Sofia, Bulgaria

Rooms are spacious and comfortable with quality beds, but street noise bleeds through poorly insulated windows. Staff excel at details and service, though breakfast and dinner buffets run out for hotel guests since the public can book them. The entrance confuses guests since you enter through the restaurant.

Rooms are huge and sleep well, but the hotel has serious problems. Staff make unauthorized card charges at 3am and deny it happened. Early morning service is poor, breakfast quality doesn't match the 5-star price, and some guests report unprofessional treatment.

Rooms are comfortable with stunning cathedral views and stay quiet despite facing the street. The hotel sits perfectly in central Sofia near the cathedral and parliament. Staff professionalism is excellent, though some guests found them stern rather than warm.

Rooms are spacious and bright with excellent soundproofing and one of the most comfortable beds guests report using. The hotel is clean, modern, and well-located near the airport and shopping mall. Staff go out of their way to help, and breakfast offers good variety with attentive service.

Hilton Sofia delivers comfortable, stylish rooms with excellent beds and good spa facilities. Service is attentive and professional, though reception staff could be more formal. The hotel sits in a walkable area near parks and restaurants, making it a reliable choice for a worry-free stay.

Beautiful, clean modern rooms with great views and comfortable beds. Excellent spa and pool facilities with friendly staff. Major problem: cigarette smoke infiltrates rooms despite hotel claiming to be smoke-free, and management is unavailable to fix issues.

Rooms are spacious and artfully decorated, but maintenance issues pop up: broken fixtures, malfunctioning showers, missing outlets near beds, and inconsistent cleaning. Staff are helpful and friendly, though sometimes unresponsive to problems. Location works for walking to the city center, though main attractions take 20 minutes on foot.

Great location in city center near major sights and metro. Clean, spacious rooms with good breakfast and helpful staff. Rooms get extremely hot, AC is old and slow to cool down, and noise from events past midnight disrupted at least one guest's sleep.