Tumon, GU

Good front desk staff and excellent spa make guests happy, but rooms have real problems: AC barely works, hot water is unreliable, and some guests spotted roaches. You pay premium prices for a nice location and beach access, but other Guam hotels offer better value.

Staff excel at hospitality and go above and beyond for guests. Rooms vary in condition with older furniture and occasional maintenance issues, though many offer good views and space. AC can be unreliable.

Clean rooms with good views, excellent staff who genuinely help guests, and a standout spa with skilled therapists. The beach is a short walk away and the location puts restaurants nearby.