Tumon, GU

The beachfront location and spa impress most guests, but the hotel charges premium prices for rooms with AC that barely works, inconsistent hot water, and broken refrigerators. You'll pay significantly more than comparable Guam hotels for the same amenities.

Staff excel at hospitality and go above and beyond to help guests. Rooms feel dated but clean with good ocean or beach views. AC sometimes struggles, and the building shows its age, though housekeeping responds quickly to requests.

Rooms are clean and well-maintained with great sunset views. Staff consistently go out of their way to help guests. The spa delivers exceptional personalized treatments in a calm, spotless facility.