Tumon, GU

The beachfront location and spa impress most guests, but the hotel charges premium prices for rooms with AC that barely works, inconsistent hot water, and broken refrigerators. You'll pay significantly more than comparable Guam hotels for the same amenities.

Rooms are loud and average, AC runs constantly, and housekeeping skips service. Staff ignore high-status guests and breakfast promises go unfulfilled. Location near the beach and shops is the only reliable plus.

Rooms are comfortable with great views, but cleanliness is inconsistent and bathroom design wastes space. Excellent pools and dining options make the property relaxing if you stay on-site, though noise from partying guests disrupts some nights. Staff are genuinely friendly.

Staff excel at hospitality and go above and beyond to help guests. Rooms feel dated but clean with good ocean or beach views. AC sometimes struggles, and the building shows its age, though housekeeping responds quickly to requests.

Rooms are clean and spacious with great ocean views and working AC, though the building shows its age from 1974. Staff treat you well and the infinity pool and Tumon location are excellent. Keep your balcony door closed to manage humidity.

Rooms are clean and well-maintained with great sunset views. Staff consistently go out of their way to help guests. The spa delivers exceptional personalized treatments in a calm, spotless facility.

Rooms are outdated, musty, and poorly cleaned with worn furniture and stained fixtures. Staff are genuinely friendly but hotel policies frustrate guests, like requiring walks to distant water stations. Beach access and breakfast are decent but not worth the $200+ nightly rate.